Refund and Returns Policy
Alwarah is a multi-vendor marketplace that connects customers with independent sellers offering modest products. As a marketplace, Alwarah does not directly sell or ship products. Each seller operates their own store and is responsible for their products, shipping, and return policies.
Returns & Refunds
Return and refund policies are determined by individual sellers. Customers are advised to review the return policy listed on each product or store page before making a purchase. Sellers may have different policies regarding return eligibility, return timeframes, exchange options, and refund processing timelines. We encourage you to check the specific seller’s policy to understand what is covered.
Minimum Seller Requirements
To ensure a fair experience for customers, all sellers on Alwarah are expected to follow certain standards. All sellers must clearly mention their return and refund policy on their store page and product listings. Sellers are required to accurately describe products and provide clear, honest images that represent the actual item. Sellers are expected to process approved returns within a reasonable timeframe and communicate with customers throughout the process.
Non-Returnable Items
Certain items may not be eligible for return, depending on the seller’s policy and the condition of the item. Worn or used items are typically not returnable, as they have been used beyond inspection. Items without original packaging or tags may not be accepted for return. Personal or hygiene-sensitive products such as certain undergarments or items that have been worn may not be returnable for health and safety reasons. Review the specific product’s return policy for details on what is returnable.
Dispute Resolution
While Alwarah does not directly handle returns, we are committed to maintaining a trustworthy marketplace where both buyers and sellers are treated fairly. If a customer faces an issue with a seller and cannot resolve it directly, they may contact us at support@alwarah.com with details of the issue. We will review the case and assist where possible, acting as a mediator between the buyer and seller. Our goal is to ensure fair resolution for all parties involved.
Contact
For any questions related to returns or refunds, we recommend contacting the seller directly through their store page, as they determine their own policies. If you need assistance or have concerns that the seller is not following their stated policy, please reach out to us at support@alwarah.com, and we will help review and resolve the matter.