Privacy Policy
At Alwarah, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
Information We Collect
We collect information in several ways. First, you provide information directly when you create an account, register as a seller, make a purchase, or contact us through our forms. This includes your name, email address, phone number, delivery address, and payment information. Second, we collect information automatically when you use our website, including your browser type, IP address, pages you visit, time spent on pages, and device information. We also use cookies and similar tracking technologies to enhance your experience. Finally, we may receive information from third parties such as payment processors, shipping partners, and analytics services.
How We Use Your Information
We use your information for several important purposes. We need it to process your orders and deliver your products to you. We use it to communicate with you about your orders, send order updates, and provide customer support. We may send you promotional emails about new products and offers, though you can unsubscribe anytime. We use your information to improve our marketplace, understand how you use our site, and provide a better user experience. We also use it to detect and prevent fraud, protect against malicious or illegal activity, and comply with legal obligations.
How We Protect Your Information
Your security is important to us. We use SSL encryption to protect data transmitted between your browser and our servers. Payment information is processed through secure third-party payment providers, and we do not store full credit card details on our servers. We limit access to your personal information to authorized employees who need it to perform their jobs. We implement industry-standard security measures to protect against unauthorized access. However, we want to be transparent: no method of transmission over the internet is 100% secure, and while we do everything we can to protect your information, we cannot guarantee absolute security.
Cookies
We use cookies to remember your login information, track your browsing behavior to improve our site, and personalize your experience. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
Third-Party Services
Our website uses third-party services to operate effectively. We use Google Analytics to understand how visitors use our site. We use payment processors like Razorpay and PayPal to securely process your payments. We use email services to send you order confirmations and updates. We work with shipping partners like Delhivery, BlueDart, and others to deliver your orders. These third parties have their own privacy policies, and we encourage you to review them.
Sharing Your Information
We share your information only when necessary and appropriate. We share order details with sellers so they can fulfill your purchase. We share your delivery address with shipping partners to ensure your order arrives safely. We share payment information with payment processors to securely process transactions. We only share information with legal authorities if required by law. We want to be clear: we do not sell your personal information to third parties for marketing purposes.
Your Rights
You have rights regarding your personal information. You can request access to your personal data and find out what information we hold about you. You can request that we correct any inaccurate information. You can request that we delete your account and personal information, subject to legal obligations to retain certain data. You can opt out of marketing emails at any time by clicking the unsubscribe link. You can request that we provide your data in a portable format. To exercise any of these rights, please contact us at support@alwarah.com.
Data Retention
We keep your information for different periods depending on the type. We retain account information as long as your account is active and for a reasonable period after you close it. We retain order information for seven years to comply with legal and tax requirements. We retain marketing data until you unsubscribe from our mailing list.
Children’s Privacy
Alwarah is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will immediately delete that information from our servers.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of Alwarah after any modifications constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@alwarah.com. We are committed to working with you to resolve any privacy concerns you may have.